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LensCrafters Case Study

Write a six to seven (6-7) page paper in which you:

1. Evaluate LensCrafters’ operations strategy and explain how the organization seeks to gain a competitive advantage in terms of sustainability.
2. Analyze how operation management activities affect the customer experience. Select two (2) operation management challenges and provide the solutions for confronting them.
3. Examine LensCrafters’ value chain and evaluate its effectiveness to operations in terms of quality, value creation, and customer satisfaction.
4. Determine the different types of performance measurements that can be used to measure LensCrafters’ service-delivery system design. Select at least two (2) types that can be applied and provide justifications for the selection. USE THE ATTACHMENT LABELED “EXHIBIT 3-6 PERFORMANCE MEASUREMENTS” TO OBTAIN  THE 2 TYPES
5. Examine the different types of technologies applied to LensCrafters’ service operations and evaluate how the technologies strengthen the value chain.
6. Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources. ONE SOURCE MUST BE FROM THE ATTACHMENT PROVIDED WHICH IS AN EXCERPT FROM CHAPTER 6 OF THE ASSIGNMENT.  USE THE COPYRIGHT PAGE ATTACHMENT TO CITE THE SOURCE

Your assignment must follow these formatting requirements:

1.Be typed, double-spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format.
2. Include a cover page containing the title of the assignment, the student’s name, and the date. The cover page and the reference page are not included in the required assignment page length.

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